We treat your brand reputation as sacred. VoluChat wraps every AI response in strict margin limits, verified stock checks, catalog isolation, and instant human fallback — so your brand never says the wrong thing.
What does this mean? Your e-commerce automation agent can only say what your catalog says, can only discount within your configured margins, and hands off to a human the moment something is ambiguous.
VoluChat connects exclusively through Meta's official WhatsApp Business Cloud API and Instagram Graph API. No unofficial scrapers, browser extensions, or grey-market tools. Your account stays fully compliant with Meta's terms of service.
We request only the minimum API permissions needed for your enabled workflows. If you only use WhatsApp sales, we don't request Instagram access. If you only use comment-to-DM, we don't request message read access beyond new comments.
Access tokens are stored encrypted at rest, never logged in plaintext, and rotated on a regular schedule. Compromised tokens are revoked immediately via Meta's token invalidation API.
The AI is cryptographically restricted from offering discounts below your configured minimum margin or above your maximum discount threshold. Every discount request is checked against your rules before being shown to the buyer.
VoluChat reads live Shopify variant inventory before every stock confirmation. If a variant has 0 units, the AI never confirms availability — it suggests alternatives or waits for restock.
Certain situations automatically trigger a handoff to your human team. The AI detects these signals and alerts your sales rep on WhatsApp within seconds.
Before going live, we train the AI on your brand's tone, vocabulary, and communication style. Every customer interaction matches your brand identity — not generic chatbot language.
Cash-on-Delivery orders above a configurable threshold require WhatsApp button confirmation or OTP verification before the order is placed — reducing fake orders and RTO rates.
The AI can offer small discounts (within your margin rules) for UPI prepayment instead of COD, reducing your return-to-origin costs while giving the buyer a reason to pay upfront.
Before confirming a COD order, the AI validates the delivery pincode against your shipping zones and confirms the estimated delivery timeline — preventing orders to areas you don't serve.
White-glove setup for 10 pilot stores. We configure every guardrail, test every edge case, and tune the AI on your brand voice before going live.
FAQ
Common questions from D2C founders before deploying autonomous agents.
Traditional tools are rigid flowchart bots with robotic 'Press 1' buttons that frustrate buyers. VoluChat is an intelligent generative AI closer that understands natural human conversations, answers complex product sizing/fabric questions, checks live stock, and completes native checkouts.
No! VoluChat connects directly to your existing Shopify store. It reads your product catalog, syncs inventory levels, and creates official paid orders in real-time.
Whenever someone comments on your Instagram posts, Reels, or Meta ads (e.g. 'Price please', 'Is this available in Medium?'), VoluChat auto-replies in 2 seconds and sends a personalized DM with photos, price, and stock info.
Yes. Your team has full oversight. If a customer needs custom alterations, bespoke bridal ordering, or VIP assistance, any rep can jump in and take over the WhatsApp chat seamlessly.
The VoluChat engineering team handles 100% of the technical heavy lifting: Meta API authorization, WhatsApp Business API setup, Shopify catalog syncing, and brand voice guardrail testing.
VoluChat pushes native WhatsApp catalog checkouts, instant 1-click UPI links (GPay, PhonePe, Paytm), and Razorpay/Cashfree payment links. Once paid, the order is automatically marked paid in your Shopify backend.