Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, business name
• Instagram Account Data: Instagram username, profile information, access tokens
• WhatsApp Business Data: WhatsApp Business number and related information
• Payment Information: Billing details (processed securely through our payment partners)

1.2 Automatically Collected Information

• Usage Data: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies: We use cookies to enhance your experience and analyze usage patterns
• Instagram DM Data: Messages exchanged through our automation platform (to provide our service)

2. How We Use Your Information

We use your information to:

• Provide and improve our Instagram automation services
• Process your transactions and send notifications
• Respond to customer inquiries and provide support
• Send important updates about our service
• Analyze usage patterns to improve our platform
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

3.1 Service Providers

• Meta/Instagram: To provide Instagram automation features
• WhatsApp Business API: To enable WhatsApp integration
• Payment Processors: To process your payments securely
• Cloud Hosting: To store and process your data securely
• Analytics Providers: To understand usage patterns

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures:

• End-to-end encryption for sensitive data
• Secure SSL/TLS connections
• Regular security audits and updates
• Access controls and authentication
• Data backup and disaster recovery
• Compliance with Indian data protection laws

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@voluchat.com

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze site traffic and usage
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

9. Children's Privacy

VoluChat is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of VoluChat after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: